Divi website care plans
Looking after your Divi website so you can focus on the things that matter.
We’ll take care of your website so you can focus on what really matters
Care & support
What’s included
Monthly website report
Stay informed
Get a clear understanding of your website with this top-down overview of the latest updates.
Be reassured
Your report details all of your website backups and restore points so you can rest easy.
Discover opportunities
With integrated traffic and SEO you’ll be able to see when your efforts are paying off.
WordPress core updates
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We update the core WordPress files to add new features and provide protection from malicious attacks.
Theme & plugin Updates
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We keep your site running at its best by updating your themes & plugins. Essential for security and new features.
Daily website backup
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Each day we backup your website so that if the worst happens we can get your website back online.
Daily security scanning
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Daily scanning means that your website and users are protected against malicious software & attacks.
Technical support time
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Have a question about your website? Just reach out to us by email for professional advice you can trust.
Website content changes
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Your included support time can be used for minor website updates and text changes. Just let us know how we can help.
Website design changes
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Need to update a colour, font or image? Get in touch with us and we’ll make updating your website a breeze.
Website tune-up
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All new sign-ups get a free Website Tune-Up to immediately fix any critical issues on your website.
No commitment
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We’re so confident that you’ll love working together that we don’t have any long-term contracts or commitments.
Website care plan pricing
No long-term contract, cancel anytime.
Essential
Safe and secure- All of the essentials for keeping your website up-to-date and secure.
- WordPress updates
- Theme & Plugin updates
- Monthly report
- Daily website backups
- Daily security checks
Basic
Feeling supported- Ideal for simple sites that need occasional content updates & support.
- Everything in ‘Essential’
- 15 minutes support time
- Website hosting
- Hosting & SSL support
- Domain name support
Premium
Running smoothly- For bigger sites or those that require more updates & support.
- Everything in ‘Basic’
- 30 minutes support time
- WooCommerce support
- Spam comment removal
- Performance reporting
Professional
Ready to perform- Best for complex sites that require a lot of updates & support.
- Everything in ‘Premium’
- 60 minutes support time
- Website optimisation
- Keyword position report
- Broken link scanning
Website tune-up included
Personal evaluation
We’ll spend some time familiarising ourselves with your website so we’re in a position to notice when something isn’t right.
Back to good health
Your website is examined and we track down any critical issues so that we can bring your site back to full health.
Free for new clients
All new care plan clients receive a complimentary website tune-up worth £400 at the start of their plan.
FAQs
How does my support time work?
All website care plans except for our ‘Essential’ plan come with an allocated amount of support time each month.
Your monthly support time can be used for all kinds of website-related tasks; from updating text to swapping out images, posting blog posts, and other making minor changes. You can also use your support time for technical support or to ask questions relating to your website.
If your website is in good working order and you don’t request any changes then we may use this time to optimise your site.
Your website support time renews on the first day of each month and does not carry over. If you have time left at the end of the month we may use this to perform some general optimisation of your website.
Once your monthly support time is reached you can continue receiving support at the reduced hourly rate of £50 per hour.
All work will be scheduled as early as possible but if you require urgent support or updates we charge a ‘rush fee’ of £75 per hour.
What if my website was not built by you?
Our website care plans are a perfect addition to websites that we have created, but they also provide an invaluable service for websites designed by someone else too.
Our website care plans are best suited to WordPress websites built with the Divi theme however, this is not a requirement.
What happens if something breaks?
The purpose of the website care plans is to provide a preventative approach to keeping your website safe and secure. That said, sometimes things may go wrong and when that happens we’ll do what we can to make things right as quickly as possible.
How do I get in touch?
If you notice an issue with your website simply get in touch via email, providing as much information as possible, and we’ll get to work.
Can I call you?
We do not accept phone calls relating to website care and maintenance. From our experience, a 30-minute phone call explaining how to do something (without knowing what the other person can see) can be resolved in just a couple of minutes via email.
What if I want to rejoin a care plan?
All website care plan signups start with a Website Tune-Up which evaluates your site for potential issues and, where possible, fixes the most critical ones right away.
Your Website Tune-Up allows us to better understand your website and spot any potential issues that we should be aware of.
If this is your first time signing up for a care plan with us your Website Tune-Up is provided for free.
If you are a returning care plan client then you will need to purchase a Website Tune-Up before your care plan begins.
Am I locked into a contract?
We are all about creating long-lasting, trusting relationships with our clients. No one likes to be locked into a contract so we’ve made cancelling as easy as possible.
To request a cancellation simply send an email to brett@worthitmedia.co.uk, and we will immediately stop your next payment.
What happens when I cancel?
Once we receive your request your next payment will be cancelled and your care plan will continue until the end of your billing cycle (usually the end of the month).
At the end of your billing cycle, your plan will be terminated. All website backups will be deleted and care plan services deactivated.
Can I sign up again later?
As long as we have the capacity to care for your website you will be able to rejoin again in the future.
When you rejoin you will need to purchase a Website Tune-Up so we can evaluate your website again and fix any critical issues.
Ready to get started?
Enquire about the availability and suitability for your website.