Divi website care plans

Looking after your Divi website so you can focus on the things that matter.

Your own personal website support team, here when you need us.

Your website is a worthwhile investment that helps you reach more people, do more good and grow your business… but it can also take up a lot of your time too. With our website care plans we’ll take care of your website for you so that you can focus on what’s really important.

Updates taken care of

WordPress is amazing, always updating and changing to bring you the best platform possible. But without constant updates your site could be vulnerable to bugs in the code or hackers.

Security before you need it

Malicious software can cause havoc on your website for months without being detected. By proactively checking for malware and known vulnerabilities you can protect your site and your users.

See Latest Vulnerabilities

Backups you can count on

It’s one of the worst feelings in the world: you make a small change to your website and it breaks everything, or you log in one day to find you’ve been hacked! You no longer have to worry about it.

The worst thing happened. I hired another person to quickly change a couple things and he wasn’t understanding it so told him it wasn’t working out. He cancelled everything and deleted my whole website! I wish I could leave you another good review for saving my website… THANK YOU!

Amanda, Photographer

Care & support

What’s included

Monthly website report

N

Stay informed

Get a clear understanding of your website with this top-down overview of the latest updates.

N

Be reassured

Your report details all of your website backups and restore points so you can rest easy.

N

Discover opportunities

With integrated traffic and SEO you’ll be able to see when your efforts are paying off.

WordPress core updates

Theme & plugin Updates

Daily website backup

Daily security scanning

Technical support time

Website content changes

Website design changes

Website tune-up

No commitment

How it works

1. Choose your plan.

Select the plan that is right for your from the pricing table below. All plans include website backups, security scanning, updates and technical support.

2. Check the availability.

Due to the personal level of our care plans, we can only accept a limited number of sign-ups. After choosing your plan you can check if there is an open slot for your website.

3. Website review & tune-up.

Once accepted, all care plan websites must be evaluated and checked for errors. If you are a new care plan customer you will receive a complimentary Website Tune-Up.

Website care plan pricing

Limited availability and no long-term contract, cancel anytime.

Basic

Always up to date

£ 50/month

Perfect for people who want someone to take care of the technical things.
WordPress Updates
Theme & Plugin Updates
Detailed Monthly Report
Daily Website Back-ups
Website Security Checks
15 Minutes of Email Support
Additional hours at a discounted rate
Website Uptime Monitoring
Performance Reporting
Performance Optimisation
Remove Spam Comments
Keywords & Ranking Report

Premium

Always running smoothly

£ 70/month

Recommended for individuals and small businesses that need to keep their website optimised, secure and updated.
WordPress Updates
Theme & Plugin Updates
Detailed Monthly Report
Daily Website Back-ups
Website Security Checks
30 Minutes of Email Support
Additional hours at a discounted rate
Website Uptime Monitoring
Performance Reporting
Performance Optimisation
Remove Spam Comments
Keywords & Ranking Report

Professional

Always ready to perform

£ 150/month

Ideal for growing businesses, e-commerce sites or websites with a lot of content.
WordPress Updates
Theme & Plugin Updates
Detailed Monthly Report
Daily Website Back-ups
Website Security Checks
60 Minutes of Email Support
Additional hours at a discounted rate
Website Uptime Monitoring
Performance Reporting
Performance Optimisation
Remove Spam Comments
Keywords & Ranking Report

Website tune-up included

N

Personal evaluation

If it’s been a while since your website has had some TLC then our website tune-up will fast-track your website to better health.

N

Back to good health

This comprehensive check-up includes everything in the Basic care plan along with up to 1 hour of fixes.

N

Free for new clients

All new care plan clients receive a complementary website tune-up at the start of their plan. £150 fee for returning clients.

FAQs

How does my support time work?

Each care plan comes with a dedicated amount of support time each month. Whenever you need anything – whether it’s a question or a request – just send me an email.

What tasks are included?

Your monthly support time covers any technical support that you may require to keep your website in good health. But you can also use your support time for content changes too.

Does my monthly time rollover?

Your support time is based on a set monthly allowance that renews on the first day of each month and does not carry over.

What if I need more support time?

Once your monthly support time is reached you can continue receiving support at the reduced hourly rate of £30 per hour (care plan clients save 25% compared to my standard hourly rate of £40).

You will never be unknowingly charged for more work without it being discussed with you first.

What if my website was not built by you?

Our website care plans are a perfect addition to websites that we have created, but they also provide an invaluable service for websites designed by someone else too.

Our website care plans are best suited to WordPress websites built with the Divi theme however, this is not a requirement.

What happens if something breaks?

The purpose of the website care plans is to provide a preventative approach to keeping your website safe and secure. That said, sometimes things may go wrong and when that happens I’ll be here to help.

If something goes wrong (whether that’s because of a technical error, a user error or a sneaky website hack!) I’ll be working behind the scenes to get your site back online.

How do I get in touch?

Email is always the best form of communication because it yields the fastest response and resolution. Through email, you will be able to reach me wherever I am – even if we are in different time zones.

The other great thing about email is that I can send you annotated screenshots to show you instead of telling you. A 30-minute phone call explaining how to do something (without knowing what the other person can see) can be resolved in less than 3 minutes via email.

Is the Website Tune-Up a requirement?

All care plan signups start with a Website Tune-Up which evaluates your site for potential issues and, where possible, fixes them right away.

Your Website Tune-Up allows us to better understand your website and spot any potential issues that we should be aware of.

If this is your first time signing up for a care plan with us your Website Tune-Up is provided for free.

If you are a returning care plan client then you will need to purchase a Website Tune-Up before your care plan begins.

Can I really cancel anytime?

Absolutely. We are all about creating long-lasting, trusting relationships with our clients. No one likes to be locked into a contract so we’ve made cancelling as easy as possible.

To request a cancellation simply send an email to brett@worthitmedia.co.uk, and we will immediately stop your next payment.

What happens when I cancel?

Once we receive your request your next payment will be cancelled and your care plan will continue until the end of your billing cycle (usually the end of the month).

At the end of your billing cycle your plan will be terminated. All website backups will be deleted and care plan services deactivated.

Can I sign up again later?

Absolutely, as long as there is an available slot you will be able to join one of our care plans again.
As part of the new signup process, you will need to purchase a Website Tune-Up so we can evaluate your website again prior to your plan starting.

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