Each care plan comes with a dedicated amount of support time each month. Whenever you need anything – whether it’s a question or a request – just send us an email.

What tasks are included?

Your monthly support time covers any technical support that you may require to keep your website in good health. But you can also use your support time for content changes too.

Does my monthly time roll over?

Your support time is based on a set monthly allowance that renews on the first day of each month and does not carry over. If you have time left at the end of the month we may use this to perform some general optimisation of your website.

What if I need more support time?

Once your monthly support time is reached you can continue receiving support at the reduced hourly rate of £40 per hour (care plan clients save more than 30% compared to our standard hourly rate of £60).

You will never be unknowingly charged for more work without it being discussed with you first.

Our website care plans are a perfect addition to websites that we have created, but they also provide an invaluable service for websites designed by someone else too.

Our website care plans are best suited to WordPress websites built with the Divi theme however, this is not a requirement.

The purpose of the website care plans is to provide a preventative approach to keeping your website safe and secure. That said, sometimes things may go wrong and when that happens we’ll do what we can to make things right as quickly as possible.

How do I get in touch?

If you notice an issue with your website simply get in touch via email, providing as much information as possible, and we’ll get to work.

Can I call you?

We do not accept phone calls relating to website care and maintenance. From our experience, a 30-minute phone call explaining how to do something (without knowing what the other person can see) can be resolved in just a couple of minutes via email.

All website care plan signups start with a Website Tune-Up which evaluates your site for potential issues and, where possible, fixes the most critical ones right away.

Your Website Tune-Up allows us to better understand your website and spot any potential issues that we should be aware of.

If this is your first time signing up for a care plan with us your Website Tune-Up is provided for free.

If you are a returning care plan client then you will need to purchase a Website Tune-Up before your care plan begins.

Yes! We are all about creating long-lasting, trusting relationships with our clients. No one likes to be locked into a contract so we’ve made cancelling as easy as possible.

To request a cancellation simply send an email to brett@worthitmedia.co.uk, and we will immediately stop your next payment.

What happens when I cancel?

Once we receive your request your next payment will be cancelled and your care plan will continue until the end of your billing cycle (usually the end of the month).

At the end of your billing cycle, your plan will be terminated. All website backups will be deleted and care plan services deactivated.

Can I sign up again later?

As long as we have the capacity to care for your website you will be able to rejoin again in the future.
When you rejoin you will need to purchase a Website Tune-Up so we can evaluate your website again and fix any critical issues.